At A2Cart, we want you to shop with confidence.
That’s why we offer a simple, customer-friendly 7-day Return & Replacement Policy.

📦 Return Eligibility

You can request a Return or Replacement within 7 days of delivery in the following cases:

✔️ Wrong product received
✔️ Damaged product received
✔️ Defective product received
✔️ Missing items inside the package
✔️ Customer wants to return a non-defective product (unused and in original condition)

⚠️ All returns must be unused, in original packaging and with invoice.

❌ Return Not Accepted If

✖️ Product is used after delivery
✖️ Original packaging, tags, or invoice is missing
✖️ Return request is raised after 7 days of delivery

🔁 Return / Replacement Process

1️⃣ Email us at support@a2cart.in within 7 days
2️⃣ Share your Order ID + photos/video of the product
3️⃣ Our team will verify the request
4️⃣ Once approved, A2Cart arranges FREE pickup
5️⃣ Refund / Replacement is processed after quality check

💰 Refund Process

✔️ Refund will be issued to the original payment method
✔️ Processing time: Up to 7 working days after returned product is verified

🔄 Replacement Policy

If you choose replacement instead of refund,
📦 we will ship a new product once we receive and verify the returned item.

🚫 Order Cancellation

✔️ Orders can be cancelled only before dispatch
❌ Once shipped, orders cannot be cancelled

To cancel, email → support@a2cart.in

📞 Contact Information

📩 Email: support@a2cart.in
📞 Phone: +91 9236398973
📍 Address: Nagwa Lanka, Varanasi, UP, India

⚠️ Important Notes

🔸 A2Cart reserves the right to decline a return if the product is used/damaged
🔸 Refunds are always issued on the original paid amount
🔸 Shipping charges are non-refundable (if any)
✔️ A2Cart accepts returns for both defective and non-defective products within 7 days, as long as the item is unused and in original condition.