At A2Cart, we ensure fast, safe, and reliable delivery across India.
Every order is handled with care, transparency, and trust — just like our other customer policies.

📦 Order Processing Time

We begin preparing your order as soon as it is placed.

🔹 Processing Time: 1–2 business days
🔹 Orders received on Sundays/public holidays are processed on the next working day
🔹 Once processed, your order is packed and handed over to our trusted courier partner

🚚 Estimated Delivery Time

Delivery duration depends on your location:

📍 Metro Cities: 3–5 working days
📍 Tier-1 & Tier-2 Cities: 4–7 working days
📍 Remote Areas / Villages: 5–10 working days

Note: Weekends & public holidays are not counted as working days.

💸 Shipping Charges

Most orders are shipped FREE of cost.

✔️ Free Shipping on eligible orders
✔️ If any product has additional delivery charges, it will be clearly mentioned at checkout
✔️ No hidden fees — full transparency

🔍 Order Tracking

Once your order is shipped:

📩 You’ll receive an email/SMS with tracking details
🔗 You can also track your package anytime on our Track Order page
🔔 Tracking updates depend on the courier’s scanning activity

⚠️ Possible Delivery Delays

Delivery may be delayed due to reasons beyond our control:

⛈️ Weather issues
🚦 Traffic restrictions
📦 Festive season rush
🚛 Courier partner delays
🔒 Government/transport restrictions

If delays occur, we keep you updated and ensure your package reaches safely.

📦 Damaged / Missing Items

If your parcel arrives damaged or with missing items:

1️⃣ Contact us within 48 hours of delivery
2️⃣ Share your order ID and clear photos/videos
3️⃣ We will verify and provide a solution as per our Return & Refund Policy

Your satisfaction is our priority.

🚫 Undeliverable Locations

Some remote PIN codes may not be serviceable.
In such cases:

✔️ We will inform you immediately
✔️ You will receive a full refund automatically

🛑 Address Issues & Failed Delivery

Courier may mark an order as failed delivery if:

❌ Wrong/incomplete address
❌ Customer unavailable
❌ Phone number not reachable

In such cases, the courier usually retries.
If delivery fails repeatedly, the order may be returned to us.

📞 Need Help?

We’re always here to assist you.

📩 Email: support@a2cart.in
📞 Phone: +91 9236398973
📍 Address: Nagwa Lanka, Varanasi, UP, India